Find the answers to our most frequently asked questions here!

what is your return policy?

To start a return you can use our return portal here.

To be eligible for a return, it must be within 30 days of order receipt and your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Do you have a retail store?

Sadly, no! But lucky for you, our website is open 24 hrs 🙂

I’m a retailer and love your products! Where do I begin?

YAY! We are excited about the chance for you to join the Darling family. Please email orders@elsacreative.com and let us know who you are why you're interested.

Do you offer custom products for an event/store/business?

Yes! You can email elsa@elsacreative.com for all custom orders. Please include as much information and details as possible, we can’t wait to create something for you!

What does Prop 65 mean for your products?

To ensure compliance with requirements imposed by the State of California, we inform you that The Darling Effect distributes products that may expose you to chemicals including lead which are known to the State of California to cause cancer or birth defects, or other reproductive harm. Proposition 65 requires the retailer to post a notice to their customers when notified by the manufacturer of this possibility and to include the provided warning materials with the distributed products. For more information, go to www.p65Warnings.ca.gov

Are you hiring?!

Check our career page to see if there’s an opening to join our team!

are your tumblers dishwasher safe?

We recommend all insulated drinkware be hand-washed to preserve the quality of the designs and performance of the cup

what brand are your tumblers?

They are our own darling effect brand tumblers we design and produce! We find they are very comparable and match the quality of other major tumbler brands in the market!