Sr. Operations and Fulfillment Manager

Location: Grand Rapids, MI
Classification: Full-Time Salaried, Exempt
Compensation: Negotiable
Reports to: Founder/CEO/Creative Director



Elsa Creative is a young, energetic, female-run company with two distinct brands: Elsa Leigh, and The Darling Effect. We seek to offer a fresh perspective on the products we use and wear daily.

At Elsa Leigh, we design and create beautiful, meaningful jewelry that reminds women of their unique qualities. We want women to feel loved for who they are. 

With The Darling Effect, we take the season’s trendiest gift and lifestyle products and give them a ‘darling effect’, enhancing their look and feel.


Elsa Creative is seeking an experienced and highly-motivated Sr. Operations and Fulfillment Manager. The ideal candidate will be responsible for overseeing and optimizing all aspects of our operations and fulfillment processes to ensure efficient and cost-effective procurement, inventory management, and order fulfillment. This role requires strong leadership, analytical skills, and a deep understanding of supply chain dynamics. 


Supply Chain Management:

  • Oversee the end-to-end supply chain, including inventory management, order processing, and logistics coordination. 
  • Collaborate with cross-functional teams, such as sales, customer service, and distribution, to optimize supply chain processes and ensure smooth operations. 
  • Implement and maintain inventory control systems to optimize stock levels, minimize carrying costs, and prevent stockouts or excess inventory in conjunction with procurement and sourcing activities. 
Operational Efficiency:
  • Analyze operational processes and identify areas for improvement, streamlining workflows to increase efficiency and reduce costs.
  • Develop and implement key performance indicators (KPIs) to measure operational performance, monitor progress, and identify areas of concern.
  • Identify and implement automation and technology solutions to enhance operational processes and increase productivity.

Team Leadership:

  • Lead a team of operations and fulfillment staff, providing guidance, coaching, and support to ensure optimal performance.
  • Foster a collaborative and positive work environment, encouraging professional growth and development among team members.
  • Conduct regular performance evaluations, provide constructive feedback, and identify training needs to enhance the team's skills and capabilities.
  • Support Operations through receiving, stocking, picking, and shipping of e-commerce and wholesale orders, as needed.

Compliance and Risk Management:

  • Ensure compliance with relevant regulations, industry standards, and company policies in all operations activities.
  • Assess and mitigate potential risks associated with suppliers, logistics, and operational processes.
  • Implement and maintain robust contingency plans to minimize disruptions and ensure business continuity.

Contributes to collective team effort by accomplishing any other related tasks as assigned.


  • 4-6 years or equivalent experience (Required)
  • Bachelor’s degree in supply chain management, logistics, business administration, or a related field. 
  • Excellent analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement effective solutions.
  • Outstanding communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
  • Intermediate Excel experience; analyzing large datasets, create reports, and develop operational dashboards.
  • Familiarity with relevant industry software, systems, and procedures such as ERP, WMS, and EDI, a plus.
  • Dependable, communicative, and highly attentive to detail


    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Ability to stand, walk, use hands to handle or feel, reach with hands and arms, climb and balance, stoop, kneel, crouch, crawl, talk, and hear.
    • Ability to lift up to 40 lbs

      HOW TO APPLY:  

      HOW TO APPLY: Those interested in the position are asked to email at with a copy of their resume and cover letter.

      Thank you in advance to all applicants!